The Engineering, Analytics Research and Science (EARS) Team is a full stack analytics team that addresses the analytical needs for a global stakeholder set of 500+ engineers, scientists, PMs, marketing managers, and business leaders. We are responsible for delivering data and analytics for he North American Stores (NAS) Organization, with a focus on delivering insights for the Fashion and Fitness categories.
We are seeking a Sr Technical Program Manager that will oversee and manage the design, development, coordination, delivery and evaluation for analytical products and programs. This person will be responsible to bridge across analytics teams within NAS Tech to ensure we reduce duplication and are leveraging existing solutions where available and partnering for future enhancements. They will also be responsible for leading the NAS Mosaic Weblab Bar Raiser Squad, ensuring our organization raises the bar with our experimentation practices. This role will bridge ambiguous customer requirements with practical implementation, orchestrating business requirements with technical development from inception to delivery.
The person in this role should have experience working with stakeholders to transform their feedback into clear objectives and data products for the EARS team. In addition, the person in this role will be responsible for creating the appropriate mechanisms to ensure we are 1) managing concurrent requests, practicing prioritization to ensure the most impactful products/programs and critical tasks are worked on and delivered first 2) Resolving ambiguities and aligning team plans to minimize technical risk and maximizing odds of product/program success 3) Evaluating solutions effectively and making decisions that balance business value and technical risks 4) Managing resource allocation and cross-functional teams using an Agile development framework, from concept to launch 5) Communicating project risks, progress, launches, and retrospectives transparently to all stakeholders and teams 6) Mitigating risks against timelines and delivery, escalating to the appropriate stakeholders when necessary.
Key job responsibilities
• Communicate complex technical ideas to both technical and non-technical team members.
• Track and communicate program progress, risks, and mitigation strategies to stakeholders.
• Lead interdisciplinary teams, inspiring individuals and devising creative problem-solving approaches
• Assess potential risks and develop contingency plans to address them
• Plan, schedule, and oversee multiple projects, ensuring they run smoothly
• Understand the technical depth of your projects, as well as emerging technologies and how they impact our organization
• Conduct post-mortem analysis and lessons learned sessions to facilitate continuous improvement
• Stay abreast of new trends and technologies that could impact your projects
About the team
The EARS team serves to change the way the F2C and NAS Mosaic Tech team make data driven decisions, shifting from a model where we leverage data to justify predetermined decisions to one where we use data to uncover unmet customer needs, quantify opportunity sizes, and use hat to inform our strategic investments. We focus on building data products that measure the customer journey and experience and automatically uncover opportunity. We break down silos, identify interconnected patterns across tech programs, and ensure consistency in measurement. We do this while maintaining the highest bar for accuracy and measurement of the performance of our investments, serving as the guardians of data integrity.
