Are you a UX Researcher, passionate about new technologies, driving change through data, and using customer obsessed design processes to create products and services? We're on a journey to build something new!
The Amazon Autos team is looking for a thoughtful and passionate Principal UX Researcher, a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. We are building new research, discovery, and shopping products that can connect customers to their car of choice. Our goal is to simplify the car buying process and our group functions as a start-up within Amazon. We offer a creative, fast paced, entrepreneurial work environment where you’ll be at the center of Amazon innovation.
You are adept at leveraging a range of research methods to understand the current state as well as uncover future customer needs and opportunities. You define research strategy and lead high-impact initiatives where the product and business strategy is highly complex. With a keen eye for adapting existing methods and creating new research frameworks, you provide critical insights that influence end-to-end customer experience and long-term business strategy.
Key job responsibilities
- Build and sustain a program for collecting, synthesizing, and communicating foundational insights on needs, motivations, and trends, to inform planning efforts for Amazon Autos.
- Lead complex, high-impact research initiatives where the future product strategy has yet to be defined, and apply the research to a strategy that benefits the business and customers.
- Help leadership determine the right research questions to ask, creating the long-term research roadmaps in partnership with the research team that align to and inform business strategy and goals.
- Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
- Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
- Translate insights into operational criteria aligned to business goals.
- Persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.
About the team
This role is with a new line of business with a vision to create innovative automotive discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for cars online.
