At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events.
The Accommodation Consultant (AC) Seasonal will work directly with employees and senior leadership in providing ADA accommodations. The AC Seasonal will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, attention to detail, ability to prioritize in a fast-paced environment, analytical and critical thinking skills, and a customer service focus that employees expect from Amazon.
Key job responsibilities
• Serve as a subject matter expert on the accommodations process as well as state and federal disability laws
• Provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders
• Educate and train employees and HR on aspects of accommodation, return to work process and case complexities
• Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
• Participate in other activities, projects and other growth initiatives within the DLS program
• Perform other duties as assigned
• Ability to travel as appropriate (up to 25% of the time)
• May be required to work nights and weekend
