Amazon Web Services (AWS) Infrastructure Central Operations Team is looking for an experienced Senior Technical Program Manager with a strong operations delivery record and senior leadership experience to own and manage strategic, cross-functional, cross-organizational business initiatives. You will use analytical, technical, program management, relationship building and operations management skills to drive a broad set of strategic initiatives and improvement projects. As a member of this team, you will be a thought leader who will work cross-functionally to develop and implement next generation processes, tools and systems. The role includes writing documents that present a clear view on operational strategy, developing requirements to enhance our processes and tools, and ensuring scalable solutions to support our ability to maintain and grow the AWS cloud.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Work with business teams and process owners and be the global champion in driving new initiatives, representing the logistics organization.
- Determine customer needs and drive solutions
- Program manage global initiatives– Work to define processes, owners, data inputs, dependencies, decision points and key milestones. Create and own program/project plans and their prioritization and implementation.
- Identify, marshal and organize resources and cooperation across departments to meet required goals.
- Solve complex issues, establish standards, processes and system requirements.
- Communicate project status updates to stakeholders, including team members and executives. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.
- Provide visibility into any potential risks, issues and blockers, develop mitigation plan and own resolution.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
