We are looking for a talented Senior Program Manager to scale ART19’s publisher partnership and customer experience programs. This position will partner closely with ART19 leadership to own key goals, transform operational capabilities, drive strategic insights, and build scalable infrastructure that powers our next phase of growth. This person will work with several cross-functional teams across partnerships, product, engineering, and customer experience to drive improvements to our podcast advertising supply acquisition initiatives, and implement mechanisms to improve customer education and service at scale.
The ideal candidate will combine deep operational expertise with executive presence and strategic thinking to serve as a true partner to our sales and operations leadership. In addition to solid analytical, critical thinking, and problem-solving skills, the individual must have experience in sales processes and tools, and excel at building trust and driving urgency across organizations to effectively drive business results. Experience with consumer and/or enterprise SAAS sales is highly desired.
Key job responsibilities
* For ART19’s supply acquisition and customer experience functions, help define overall program goals, objectives, inputs/output metrics, and business reporting cadence.
* Define operating models for our partnership program, including best practices, SOPs, internal processes, and training materials.
* Anticipate operational challenges associated with rapid growth and proactively implement solutions to maintain operational excellence at scale.
* Manage data tracking, reporting and analysis to provide partnership teams and CX personnel with practical recommendations and insights on how to improve performance.
* Provide feedback loop to product and engineering teams on gaps in our offerings both for our internal teams as well as our end customers.
A day in the life
You’ll be wearing many hats throughout the day, charting your own course as you dive deep to understand both the drivers of business success for ART19 and the opportunities that exist to generate scale. You’ll lead business reviews which track the health of our business via a robust set of metrics you helped define and implement. You’ll use those same metrics to develop strategic insights to drive growth and see around the corner for possible blockers. As a key partner for our sales team, you’ll be working with them to understand how they operate and partner to put in place processes to help them be more effective and scale our ability to meet our audio supply acquisition goals.
About the team
Imagine being a part of an agile team where your ideas have the potential to reach millions. Envision being able to leverage the resources of a Fortune 500 company within the atmosphere of a start-up. ART19 (an Amazon company) is a leading audio platform, providing tools for podcast hosting, distribution, ad serving, and audience measurement. At the intersection of publishers and advertisers, the company powers hundreds of millions of podcast downloads every month for the industry’s largest shows. ART19 enables publishers to manage all content and ad operations in one place, offering best-in-class targeting capabilities, seamless integration with listening platforms, and a flexible infrastructure to continuously enhance revenue opportunities for its clients.
