Amazon's Customer Experience and Business Trends (CXBT) organization is seeking a Principal Solutions Architect to shape the future of Machine Learning (ML) and Deep Learning.
We're seeking a Principal Solutions Architect to join our emerging team working with Artificial General Intelligence (AGI) and AWS leadership to deliver innovative and performant products to customers of AI worldwide. This role is called to dive deep into current and future customer needs, and deliver actionable insights that drive development and improvement of Machine Learning (ML) and Deep Learning as it relates to products like AWS Trainium, Inferentia, Sagemaker HyperPod. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and ultimately push the AWS teams to improve customer experiences and products.
The role requires above all to stay on top of AI developments at a deep technical level, while cultivating an understanding of the areas where customers stand to benefit the most. The candidate we will welcome on the team excels at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is crisp and concise.
Key job responsibilities
- Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to AGI and AWS leadership
- Continuously absorb and share knowledge about the latest product and scientific developments relevant to the Machine Learning (ML), AI Accelerators, purpose built hardware
- Create and contribute to team roadmap by synthesizing AWS product plans, customer needs, and industry trends
- Design and build proof of concept experiments that best describe the experience of the customer experiences powered by ML
- Create product/feature proposals to scale and automate the process of evaluating those customer experiences
- Create scalable mechanisms and best practices, effectively influence strategic direction
- Able to deconstruct complex technical topics into straight-forward solutions and/or evaluation mechanisms
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
