AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 150 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The Amazon Global Sales team is a group that supports the Tech roles. We enable these AWS technical teams to better serve our customers in their journey on the cloud.
We are seeking a customer-obsessed Strategic Engagement Professional to support the Solution Architect (SA) and Customer Solution Manager (CSM) teams within AGS Tech. The ideal candidate is intellectually curious with a knack for creating repeatable frameworks that enhance information sharing across global teams. This person earns trust through performance, has strong strategic planning skills, and can establish systems that scale across geographic regions. This position is responsible for deploying the programs and engagement mechanisms that support team culture and development while ensuring consistency across the organization. The position partners with leadership and key stakeholders (including marketing, recruiting, human resources, enablement and operations teams) to find areas to improve team efficiency and optimize previously defined processes.
Key job responsibilities
- Develop, implement, and manage the strategic communications processes for the organization, including quarterly town hall meetings, newsletters, awards recognition programs, and in-person leadership meetings.
- Partner with engagement and content managers to create consistent practices that enhance information sharing and knowledge transfer between teams
- Own the knowledge bases for the organization and continually improve the adoption and content to best meet the needs of our customers, including management of Wikis, SharePoint, and standard documentation
- Establish systems for repurposing information across multiple channels to maximize impact and efficiency
- Partner with Marketing and Recruiting to execute the team branding across team materials, recruiting efforts and marketing campaigns
- Partner with the workforce development programs to execute programs, such as TechU, Interns and the Military Apprenticeship programs
- Partner with the technical productivity and enablement teams to assist and optimize the new hire on-boarding experience
- Build mechanisms to track and share customer success stories and technical innovations across the organization
About the team
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
