The Selling Partner Communities (SPC) team is seeking an experienced Business Intelligence Manager to lead our BA team and drive data-driven decision making across the organization. Our north star vision is to ensure every selling partner (SP) is satisfied with their experience selling in the Amazon store. We look holistically at the seller experience through the voice of the seller – both in conversations they have directly with Amazon, and each other, to identify opportunities to improve the SP experience.
In this role, you'll play a crucial part in translating complex seller feedback and data into actionable insights that drive improvements in the Amazon selling experience. The ideal candidate will combine strategic thinking with technical expertise to transform complex data into business insights that directly impact seller satisfaction and success.
A day in the life
• Lead and develop a high-performing Business Analytics team, fostering a culture of excellence and continuous improvement in service of our selling partners
• Partner with Product, Science & Tech teams and key stakeholders to identify strategic priorities and implement effective BI solutions that enhance the seller experience
• Design and implement data infrastructure and reporting frameworks that ensure data quality and accessibility, with a focus on capturing and analyzing seller feedback and behavior
• Establish processes for prioritizing and allocating team bandwidth to maximize impact on seller satisfaction and business growth
• Mentor team members and create development paths to grow their capabilities and advance their careers
• Evaluate and implement cutting-edge BI tools and technologies to enhance team efficiency and effectiveness in analyzing seller data and feedback
• Transform complex business requirements into clear analytical frameworks and actionable recommendations to improve the selling partner experience
• Build scalable solutions that automate processes and improve organizational efficiency in managing and analyzing seller data
