Job Description
The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Ambulatory Pharmacy/Population Health
Description
- Supports the Northwestern Medicine Ambulatory Pharmacy team to enhance workflow for clinical pharmacy services throughout the network.
- Responsible for providing access to medications for patients by completing Prior Authorization Requests, Co-pay Assistance Programs, Medication Assistance Programs, and benefits investigation.
- Coordinates with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines.
- Directly enrolls eligible patients into manufacturer patient assistance and co-pay programs.
- Provide support in medication adherence opportunities as well as other pharmacy related programming, including patient outreach, data/metric tracking, trending, and reporting.
- Interacts with all levels of medical staff to discuss relevant patient information as warranted.
- Conducts chart review and patient interviews to identify patient specific reasons for poor medication adherence; resolves identified problem or escalates to clinical pharmacist.
- Gathers data and generates reports to improve clinical pharmacy quality metrics.
- Reviews medication adherence reports to remove patients who do not meet criteria for intervention
- Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
