Job Description
The Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The principal role of the Outcomes Manager in Patient Care Services is to assist the patient care team in achieving the highest quality and best possible outcome for the patient in a cost-effective manner. The Outcomes Manager collaborates with members of the health care team across the continuum. The Outcomes Manager demonstrates a thorough understanding of the demographics for Perioperative Services. Develops approaches to optimize the equity, effectiveness and efficiency of the delivery of resources available to the population both within and beyond the acute care setting.
Responsibilities:
- Coordinates all activities related to improving and sustaining quality outcomes in surgery
- Represents Palos on the Rush Quality Improvement Committee.
- Coordinates the Regional CQI activities at Palos in conjunction with Performance Improvement Committees
- Represents Palos at the Perioperative Services meetings and brings all information back and shares with division
- Collaborates with WCS professional development consultants and CNS to ensure that there is a link between mandated education and quality initiatives
- Coordinates regulatory documentation compliance, AORN best practices, safety & quality audits
- Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects; provides communication and update on progress
- Encourages those who identify problems, and participates in suggesting solutions to these problems Supports staff in piloting new ideas and solutions, within or across departments. Recognizes, rewards, and celebrates improvements and staff's contributions
- Creates an environment of partnership, collaboration, seamless quality and service enhancement across team, departments and divisions of the organization
- Designs and implements database queries and reports
- Manages quality and outcomes data (including databases) to respond to customer inquiry
- Provides appropriate analysis of data as evidenced by customer satisfaction
- Conducts studies/collects data related to the delivery of patient care
- Utilizes applicable resources and information systems to obtain data and report outcomes
- Serves on hospital/nursing councils and serves as a resource for the WCS unit-based quality council
