Job Description
The Nurse Navigator Emergency Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- A skilled professional nurse with competence in a specialized area of nursing. Works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and their designees. Demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. AA/EOE
- Promotes customer service and communication between the healthcare team and patient and/or designee.
Responsibilities:
- Effectively collaborates with the patient, their designees, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.
- Supports patient discharge through instructions and/or assistance with post emergency department care
- Communicate and collaborate with emergency and other ancillary departments around care coordination
- Serves as a resource for patients and their designees while coordinating additional resources as requested by the care team
- Coordinates patient referrals to insurance companies and doctors’ offices as requested by Emergency Department leadership
- Guides patient through post discharge follow ups as specified via outpatient pathway steps
- Serves as an Emergency Department resource to facilitate communication
- Provides teaching to patient and/or designee
- Follows up on patients with specialized needs
- Monitors quality of care, physician and patient satisfaction through follow up
- Monitors database reports and identifies trends or opportunities for quality improvement
- Complies with all existing policies and protocols related to patient care
- Provides pathway coverage across the NM system as needed
- Provides education surrounding the outpatient pathways to care teams through case follow-up and other formal educational materials as appropriate.
- Performs routine programmatic maintenance and control, routine reporting out to ED leadership.
- Collaborates with other stakeholder departments in maintaining and growing the outpatient pathway program.
- Other duties and responsibilities as assigned
