We're looking for a strategic communications expert to own and drive SAS' internal communications strategy, with a focus on enhancing the Account Manager (AM) experience. This person will be responsible for developing and executing a comprehensive communications framework that empowers AMs to understand, adapt to, and effectively guide sellers through organizational changes.
The ideal candidate will establish data-driven approaches to measure communications effectiveness, including the development of standardized reporting and dashboards to track key performance metrics. They will continuously optimize the communication targeting & strategy based on quantitative data and qualitative AM feedback, ensuring that our messaging resonates with and serves our AM audience effectively. They will be an excellent written communicator with meticulous attention to detail. This person will own and govern various AM-facing communication channels, including email distribution lists, slack channels, and meeting announcements. They will partner closely with external stakeholders and adjacent organizations to leverage best practices, ensure consistency in messaging, and maintain a high quality bar across all communications.
This individual will need to evolve/create communications processes that are exemplary in terms of clarity, impact, scalability, and effectiveness. They will serve as a strategic communications leader, providing counsel to senior stakeholders and proactively identifying opportunities to improve our communication approach. The role requires someone who can both think strategically and execute tactically, especially in dynamic situations where clear communication is crucial for organizational success. Most importantly, they will need to be comfortable being both a strategic advisor and a hands-on communicator, particularly in situations requiring careful messaging and stakeholder alignment under tight deadlines. Strong stakeholder management skills and a deep understanding of strategic communications principles are essential for success in this role.
Key job responsibilities
* Develop and execute the SAS-facing communications strategy to improve the Account Manager (AM) experience, empower AMs to understand changes, and subsequently improve their ability to guide sellers through change
* Establish standardized reporting and dashboards to track the performance and effectiveness of AM-facing communications
* Leverage data and AM feedback to continuously optimize and improve SAS’ communication strategy.
* Partner with external and adjacent organizations to leverage and share best practices and deliver high-quality, scalable communications
* Act as a strategic communications leader, providing counsel and thought leadership to senior stakeholders and influence go-to-market plans for broader Amazon teams
* Manage the AM-facing communication channels for the SAS organization (email distros, email moderation, meeting announcements, slack channels, etc.)
* In alignment with the SAS marketing team, ensure consistent brand voice and quality across all communication channels by reviewing and approving communications to maintain standards
