Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Online Support Specialist Job Summary: The Digital Transformation team is focused on designing and delivering a seamless digital experience that drives customer engagement as well as business growth. This call center position supports Avnet.com online calls, chats and emails for existing and potential customers requesting electronic components for manufacturing purposes. Principal Responsibilities: Help customers in their time of need by building a rapport, responding to, and resolving inbound calls and chats in a fast-paced call center environment. Provides online customer support to internal and external customers Subject matter expert and point of contact for Avnet.com Assists with escalation and prioritization of online faults as they arise – customer service recovery. Expedites, researches, and resolves issues pertaining to online orders Provides training to internal and external customers on existing, new, and modified website features. May provide quote preparation, order tracking, backlog processing, invoicing, returns and credit problems to sales team members and/or external customers Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology Manages the end to end process of order fulfillment Job Level Specifications: Acquiring basic knowledge of job content, practices, and procedures. Still learning skills necessary to fully perform job. Work is performed under minimum supervision and receives detailed instructions to perform tasks. Based on nature of the role, may field requests from others in the organization Impact of decisions is typically contained within assigned work. May also perform other duties as assigned Work Experience: Typically requires a minimum of one year of related experience. Education and Certification(s): High School Diploma or equivalent Distinguishing Characteristics: Sales or customer service experience preferred Interest in ecommerce/digital environment Enjoys talking/supporting customers Basic Excel, Microsoft office suite and Outlook skills preferred Beginning demonstrated knowledge of SAP or Sales Force preferred by not required #LI-MG1 What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off 401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption) Medical, Dental, Vision, and Life Insurance Long-term and Short-term Disability Insurance Health Savings Account / Flexible Spending Account Education Assistance Employee Development Resources Employee Wellness, Leadership Development and Mentorship Programs Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669. At Avnet, relationships matter. We are a global, FORTUNE® 500 technology solutions company with an extensive ecosystem that delivers design, product, marketing and supply chain expertise to customers at every stage of the product lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet, or one of our companies, means being a part of a global team; we work collaboratively and with integrity, and do business the right way. At every turn we partner together to help our customers, suppliers and teammates deliver what is next in technology distribution. Avnet Companies: Avnet Abacus Avnet Embedded Avnet Integrated Avnet Manufacturing Services Avnet Silica EBV Elektronik element14 Farnell Hackster.io Newark
