AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Technical Program Managers (TPMs) in the Network Product Development (NPD) organization are responsible for managing the life cycle of significantly complex network products. They own developing processes for product development, leveraging leading-edge technology with significant technical and schedule risks, multiple external and internal dependencies, and ambiguous business strategies. They partner with engineering teams to develop program milestones, identify risks, and create mitigation strategies. They also collaborate with supply chain teams to develop supplier and geographical diversity strategy at component and module levels, product manufacturing scaling plans, and transition plans for new products, balancing technical risks in programs with supply risks.
TPMs understand the business strategies of different suppliers and influence the development of various business models to drive the creation of lowest-cost and highest-availability network products. They communicate effectively, both internally and externally, to bring clarity on goals, and align stakeholders on program status, risks, and plans. They develop a robust ecosystem of fiber and optical suppliers, understanding the diverse nature of capabilities and technologies offered by various component providers and module integrators. The optical industry relies on multiple component suppliers (fiber connectors, fiber cable, DSPs, lasers, PINs, TIAs, drivers) and assemblers/integrators who create non-standard, scalability-varying manufacturing processes.
Fiber and optical program process development is not yet well-established or standardized. The development model is unique to each program, as each one faces different challenges related to design, scaling, or commercial factors. TPMs continuously look for process improvements, leveraging technical and business solutions to deliver sustainable product development strategies. They develop audit mechanisms to identify program risks and work with stakeholders on mitigation strategies. They continuously evolve development processes to improve the efficiency of the organization.
Senior TPMs navigate this complex and ambiguous landscape, leveraging their technical knowledge, leadership skills, and cross-functional collaboration abilities to successfully drive the life cycle of optical programs. They play a crucial role in ensuring that Amazon's fiber and interconnect product development aligns with the organization's long-term vision and strategy while maintaining a balance between speed, quality, and cost-effectiveness.
Key job responsibilities
- Understand the AWS networking link deployment process, including the various tools, alarms, and KPIs that define success or failure
- Understand the AWS cloud infrastructure/fabric topology design
- Collaborate with the tools and metrics teams to define product roadmaps and timelines, and execute against them
- Regularly sync with engineers in team to understand projects in technical depth in order to create proper plan for execution
- Sync regularly with networking and fabric customers to understand what their priorities and needs are and adjust our project planning accordingly
- Drive multiple dependencies across organizations to deliver complex initiatives that lead to business-impactful results
- Lead cross-functional meetings and take detailed meeting minutes and driving resultant action items to completion
- Practice strong verbal and written communication, including publishing regular updates to senior leadership on program status updates
- Improve team documentation and communication, establish better mechanisms to publicize our work to stakeholders and customers
- Utilize business intelligence and visualization software (e.g., QuickSight) to develop dashboards
- Effectively mitigate risks to timelines and delivery, escalating to the appropriate stakeholders when necessary
- Strategically manage concurrent requests, practicing prioritization to ensure the most critical tasks are worked on and delivered first
- Explore innovations that can lead to step-change improvements to how we deploy and manage links in the AWS network
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
The NPD Interconnects team is part of the Network Product Development (NPD) Platform org in AWS and is responsible for DAC, AEC, and optical links in our fleet. We own developing technologies that enable interconnect solutions for our customers while establishing supply diversity, driving down cost, and raising the performance bar of our links in the fleet. To achieve this we design and maintain qualification software and hardware infrastructure, work with vendors to co-develop their products to fit our needs, and create monitoring tools and alarming to ensure the health of the network. Our team is highly motivated to help support and develop new team members in both leadership principles and technical skills, which has helped our team grow quickly in the past few years. Our leadership team ensures that projects are assigned accordingly to challenge team members in both ambiguity and complexity to gain the expertise required to grow their scope and impact.
