Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! Are you someone who never wants the fun to stop? Thanks to you, it doesn't have to! You can keep things rolling - and swinging and climbing and plunging! We need an exceptional leader with an eye for detail to help us keep our rides in peak operating condition! What you get to do: As a Guest Relations and Ticketing Manager at Sesame Place, you will provide a high level of expertise to ensure our guests enjoy a thrilling, breathtaking and safe experience. You will: Oversee all daily functions in our Guest Arrival department Develop and monitor the labor and expense department budgets and provide guidance to the Park Operations Senior Leader regarding changes & challenges. Participate in Park and department Duty Manager rotations. Train, coach and develop team members and supervisory team while ensuring proper training and development in accordance with SEA guidelines. Update when necessary, Standard Operating Guidelines, training materials and forms. Conduct safety audits within the department. Implement line schedules based on attendance levels. Work to achieve established goals for assigned operations metrics. Work in other areas of the park as needed to support park operations. Consistently practices and enforce safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations. Maintain SEA and park standards with regards to safety, quality, service, special events, show schedules and other department goals. Monitor theme park industry and maintain Sesame Place, SEA, and industry standards. Perform other duties as assigned. The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.
