Amazon Flex is a global business unit whose mission is to enable fast delivery speeds and absorb variability in the business, at any time of year through scalable, innovative, and low-cost operations using independent contractor Delivery Partners (DPs). The Amazon Flex business was built to support Amazon’s growth and meet customer expectations for fast deliveries across all Amazon supported businesses. The program gives Delivery Partners the opportunity to earn money by delivering packages to Amazon customers.
The Amazon Flex Account Management Experience team is focused on providing a user-friendly experience for DPs to onboard and manage their account status. This requires building and supporting configuration-driven systems which can adapt to changing program requirements across the 8 countries in which Flex operates. Our vision is to provide a best-in-class scalable platform to onboard and vet DPs so that we can enable them to start making deliveries and earning extra money to fulfill their goals.
As a Software Development Manager on the AM Experience team, you will be instrumental in building the next generation front-end onboarding experience. You will be responsible for leading a full-stack team through a complex roadmap while orchestrating the design, development, testing, deployment and operations of multiple services. You should have a passion for high quality front-end experiences. To be successful in this position, you will need to be a hands-on technical manager who understands and sets a high bar for all parts of the software development and deployment life-cycle. You will need to be comfortable managing large-scale tech migrations to reach the right end system architecture.
A successful manager in this space will understand and appreciate the complexities in front-end development. They will bring knowledge around the importance of test automation and encourage a culture of curiosity and learning within the team.
Key job responsibilities
A successful candidate will be responsible for the end to end ownership of a technology team and its direct service dependencies, and setting the technical vision for developing our systems to serve our customer’s needs. The candidate will have proven ability to hire and develop a diverse software engineering team that is customer-focused, team oriented, and have the ability to work independently under time constraints to meet deadlines. We aim to create a highly technical and entrepreneurial culture and you will help us foster that. The candidate will show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the north star vision.
A day in the life
You might start your day by having a 1:1 with one of your team members. They've been doing a great job on their recent project, and you want to give them some positive feedback and discuss how they've been progressing on their career goals.
Next you're off to a technical design review meeting setup by a partner team. The teams are working together to launch a critical feature, and the group will be reviewing the integration pieces of the design today.
After that, it's the daily standup meeting. One of your team's SDEs is blocked waiting on some UX mockups, and so you follow-up offline to make sure they get unblocked.
Next, you spend some time working on the upcoming year's operational plan document. There are some opportunities you've noticed to improve the system, and you want to write them down to get buy-in from the team's stakeholders and leadership.
After that, you spend a little bit of time looking at the tickets the team received this week. You notice a trend of new tickets related to a service which recently had a rollout, and you make a note to ask about it in the next weekly team Operational Excellence review.
