The Technical Program Manager (TPM) within Data Center Infrastructure Engineering (DCIE) is responsible for planning, executing, managing, and reporting on large-scale infrastructure projects across Amazon Fulfillment Centers (FCs) worldwide. This role ensures successful implementation of critical IT infrastructure by driving collaboration between engineering, operations, vendors, and field teams while providing structured reporting and performance tracking to leadership.
In addition to managing projects, TPMs own all reporting, performance metrics, and dashboards for DCIE products and infrastructure. They develop and maintain product performance tracking, infrastructure health dashboards, and KPIs to measure the effectiveness of deployments, standardization efforts, and operational improvements.
TPMs work closely with DCIE Engineers, DCIO Engineers, and SDEs to ensure projects align with Amazon’s standards, operational needs, and sustainability goals. The role demands strong leadership, technical acumen, program management expertise, and structured reporting capabilities to deliver scalable, reliable, and cost-effective infrastructure solutions.
Key job responsibilities
Program & Project Execution
- Own end-to-end execution of large-scale infrastructure projects, ensuring timely and cost-effective delivery.
- Develop project roadmaps, schedules, and deliverables, balancing scope, resources, and risk.
- Ensure alignment with Amazon’s infrastructure standards, compliance, and operational requirements.
- Partner with vendors, procurement, and logistics teams to coordinate materials, deployment, and support services.
Product Reporting & Performance Metrics
- Develop and maintain product performance metrics to measure the impact and success of infrastructure solutions.
- Build dashboards for real-time infrastructure performance monitoring, tracking availability, failure rates, and power efficiency.
- Own infrastructure KPIs, including uptime, power efficiency, deployment cycle times, and cost per deployment.
- Work with SDEs and DCIM teams to integrate automated data collection for performance tracking.
- Provide monthly and quarterly insights on how infrastructure products are performing across FCs worldwide.
Reporting & Business Reviews
- Own all project reporting and executive updates, ensuring stakeholders have visibility into project status, risks, and impact.
- Prepare and present Operational Planning (OP) documents, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) to senior leadership.
- Develop risk reports, cost-benefit analyses, and ROI justifications to support infrastructure investments.
- Track standardization progress across regions and ensure compliance with Amazon infrastructure guidelines.
Risk Management & Compliance
- Identify and mitigate risks, roadblocks, and constraints impacting program execution.
- Work with DCIO Engineers to address post-build audit failures, ensuring compliance with Amazon standards.
- Partner with Deployment Program Management (DPM) to escalate exceptions and deviation approvals.
Operational Support & Process Improvement
- Collaborate with DCIO Engineers to analyze incident trends, driving root cause analysis and systemic fixes.
- Support lifecycle and remediation projects, ensuring seamless transition from deployment to operational ownership.
- Drive continuous improvement initiatives, optimizing infrastructure deployment processes and cost-efficiency.
Stakeholder Communication & Leadership
- Act as the primary interface between engineering, operations, and senior leadership, providing structured updates on program progress, challenges, and risk mitigation strategies.
- Advocate for additional resources, headcount, and automation initiatives to scale DCIE’s impact.
- Partner with finance and leadership teams to justify investments and ROI for infrastructure projects.
A day in the life
As a TPM in DCIE, your day starts by reviewing infrastructure health dashboards and overnight ticket trends to identify emerging issues or opportunities for improvement.
You’ll lead morning syncs with engineers and SysDevs to align on active project milestones, unblock critical deliverables, and escalate risk items.
Midday, you’ll collaborate with vendors, procurement, and partner teams to finalize deployment schedules or resolve supply chain constraints. In the afternoon, you might deep dive into data with SDEs to refine product performance metrics or prepare executive updates for QBRs.
You’ll close out the day by updating roadmap progress, refining intake priorities, or mentoring team members on how to scale programs globally—all while helping shape the technical direction of infrastructure used across thousands of Amazon FCs.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!
At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations.
Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault-managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.
Through automation, predictive analytics, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon’s rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability objectives.
