The Sr. WHS Quality Assurance Manager will be responsible for End to End (E2E) quality assurance solutions expanding across compliance assurance and risk team, including quality assurance processes design, development, testing, implementation, verification, and continual improvement. The role will engage, collaborate, and partner with Amazon businesses, geographical units, and technical subject matter experts (SMEs) in Workplace Health and Safety (WHS) and other functions (i.e. governmental affairs, legal, data scientists, business intelligence engineers) to continually reduce risk and go beyond compliance. More specifically, this role will serve to assist with strategy and scalable and reliable actions for managing workplace health and safety (WHS) compliance in different jurisdictions across the globe and provide training to various teams and individuals on quality assurance standards and best practices. In addition, this role will be responsible for managing the Quality Management System (QMS) and achieving and/or maintaining ISO 9001 certification. The role involves self-driven, independent, and hands-on work in the areas of understanding stakeholder needs and expectations, legal research, stakeholder engagement, data analysis, investigation and root cause analysis.
Key job responsibilities
- Design, test, and implement quality management standards and assurance processes across the WHS organization.
- Create, monitor, and analyze quality performance metrics.
- Manages and maintains the Quality Management System (QMS) in accordance with ISO 9001 to ensure that the program maintains certification.
- Uses available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
- Effectively composes verbal and written communication and identifies the appropriate forum for each.
- Ensures processes and changes are communicated and that teams are prepared for implementation and adoption
- Implement and oversee quality improvement initiatives
A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The incumbent must be an effective communicator and be able to send clear, concise and consistent messages, both verbally and in writing and possess excellent program management skills. This individual needs to be an expert in quality assurance practices and processes and have an understanding of ISO 9001. They must also have an applied understanding of global safety regulations, codes and harmonized consensus standards.
Role involves travel up to 20% of the time.
