AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.
Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers.
Are you excited about partnering with retail leaders to drive high-visibility; revenue-generating projects? Are you equally comfortable working with both design and technology development teams to meet daily business requirements? We are looking for an Implementation Manager (IM) with a strong delivery record and deep program management experience to own and execute strategic, cross-functional operations and technology projects.
An Implementation Manager is responsible for leading end-to-end project and program management of JWO Third-Party (3P) infrastructure deployments in the form of 3P customer store development and launches, while also supporting strategic growth of the JWO
program. An IM serves as the single-threaded owner of active 3P JWO infrastructure deployments and primary internal and external
point of leadership, support, advocacy, and escalation. As an IM, you will also focus on leading new tech initiatives driven by customer need and identifies and drives time and cost savings opportunities for ProServe and partner teams.
Key job responsibilities
This role is the primary customer-facing project manager for third-party Just Walk Out-enabled stores. It requires working with business teams across Amazon to gather requirements and high level process/system solutions; leading cross-functional business and retail store operations teams and managing the timelines for internal and external teams to support store launches. This position involves regular communication with leadership teams on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential. This role requires up to 10% travel, supporting internal business gatherings along with customer-facing meetings and site visits.
The ideal candidate is customer focused, a natural problem solver and a great communicator, both in verbal and written form. You have a consistent track record of successful project delivery under tight deadlines while making high-judgement, data-driven trade-offs and prioritization decisions in an ambiguous environment. This role requires a high level of ownership over the store launch process. You are capable of taking accountability, but also know how to see around the corners and ask for help in resolving issues and problems as necessary.
Needed Skills and Abilities:
Doer: Ability to successfully manage and deliver technology and operations projects, working through the many obstacles along the way
Organizer: Ability to be highly organized, keep cross-functional teams on track, and produce high quality internal and external deliverables consistently.
Communicator: Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary
Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges
Influencer: Ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion
A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.
About the team
Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines and bring fast and convenient checkout experiences to shoppers.
