At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, including APIs. Our goal is to deliver a world class Developer experience to simplify and accelerate achievement of ongoing success using our programmatic products. To meet this goal, we are continually improving our mechanisms and tools for releasing programmatic products built by teams from across Amazon to support our Developers and Selling Partners worldwide.
Amazon Selling Partner Developer Services is seeking a results driven and strategic program manager who will support our API release program to meet the unique challenge of scaling our product release mechanisms for an ever growing suite of APIs and data product. In this role, you will support worldwide efforts to maintain, scale, and improve a program that will determine the success of API releases from teams from across Amazon, identifying opportunities to automate, streamline, and scale the program to ensure a high quality customer experience.
The ideal candidate is analytical, resourceful, customer-focused, and collaborative, with clear communication skills and the ability to build strong relationships with key stakeholders. They must be able to influence without authority and separate noise from signals in a complex product space. They are autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. They are able to quickly adapting to changing priorities and use good judgment in stressful/ambiguous situations to relentlessly simplify processes while earning the trust of a diverse set of partners and customers.
Key job responsibilities
- Coordinate product launches with internal stakeholders
- Identify opportunities to continuously improve and scale our API release process.
- Manage planning and task processing mechanisms, including capacity scheduling and reporting
- Own and manage internal customer feedback and outreach channels
- Understand how developers use our APIs to scale their business and support their customers
- Understand how changes to our APIs and our API platform experience impacts Developers, Selling Partners, and Amazon shoppers.
- Contribute to program and project management reviews
- Monitor and report on key metrics to measure process quality and provide actionable feedback to operations, tech, and business teams.
- Interface with technical and non-technical stakeholders such as product managers, business development, and builder teams to optimize end-to-end release workflows.
About the team
The vision of Selling Partner Developer Services API Release and Globalization team is to externalize quality, global API data products with speed and scale via a self-service experience supported by comprehensive, accessible multi-language documentation to simplify building, migrating to, or integrating with Amazon APIs.
