How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.
AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.
We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
* Serve as the primary technical expert for generator systems, non-destructive testing of electrical equipment, and battery maintenance, including emergency response for critical power systems
* Perform root cause analysis on generator failures, electrical system anomalies identified through NDT, and battery performance issues within established Service Level Agreements (SLA)
* Provide specialized training to technicians on generator maintenance procedures, non-destructive testing methods (including infrared thermography, ultrasonic testing, and partial discharge analysis), and battery maintenance best practices
* Develop and implement standard operating procedures for generator testing, non-destructive electrical equipment inspection programs, and battery maintenance protocols
* Conduct and oversee regular maintenance including generator load bank testing, non-destructive testing of switchgear and transformers, and battery capacity testing
* Respond to after-hours emergency calls related to generator failures, anomalies identified through NDT, or battery system alarms
* Clearly communicate technical findings from non-destructive testing and generator performance data to facility management and stakeholders
* Collaborate with facility managers and vendors to coordinate generator maintenance schedules, NDT programs, and battery maintenance or replacement projects
* Ensure compliance with safety procedures during generator maintenance, non-destructive testing operations, and battery handling
* Establish performance benchmarks for generator systems and battery banks; analyze NDT data trends and prepare detailed reports on testing results and maintenance activities
* Maintain detailed records of all generator maintenance, non-destructive testing results, and battery performance data using facility management software and Microsoft Office tools
• Perform rotational On-Call duties as the after hours on-call Services Team Manager for the data centers in the region. This includes responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
A day in the life
The Services Team Chief Engineer role acts as Amazon's front line specialist focusing on generator systems, non-destructive testing (NDT) of electrical equipment, and battery systems within mission-critical data center facilities that must maintain better than 99.999% uptime. Primary equipment responsibilities encompass standby diesel generators, conducting NDT on critical 3-phase electrical infrastructure, and maintaining batteries. The Chief Engineer leads and trains technicians in generator systems maintenance and emergency operations, non-destructive testing procedures (including thermography, ultrasonic testing, and partial discharge analysis), and battery maintenance protocols. While also developing comprehensive training programs for these core areas. Project management is essential to the role, with responsibilities including oversight of generator upgrades, implementation of NDT programs, and coordination of battery system improvements. The Chief Engineer collaborates with engineering teams, NDT specialists, and vendors both locally and globally while maintaining independent project management responsibilities. They establish project milestones, manage procurement of specialized equipment and components, track costs, and document best practices for implementation across Amazon's global data center network.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
