Essential Functions
Summary of Responsibilities:
Assisting the product sales group by making touchpoints and doing sales research with as many new and dormant customers as possible. This will primarily consist of phone calls accompanied by some email and LinkedIn efforts. Will be responsible for sweeping the various industries for contacts and making connections with the intention of growing our business. Develops customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone and email. Coordinates with the US-based Rental and Service sales team and other departments to ensure that customers receive the best service possible. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Major Tasks, Responsibilities and Key Accountabilities:
- Understands and can utilize data mining tools to investigate and determine emerging markets.
- Makes calls, recruits and performs touchpoints to potential new customers daily.
- May provide quotes, pricing and delivery information to customers and may be responsible for their own group of customers.
- Knowledgeable of matting inventory (amount, location, availability, and condition).
- Works with Finance to ensure collections of revenue is received timely.
- Performs follow-up to ensure timely shipment of materials and customer satisfaction.
- Maintains strong working relationships with vendors.
- Tracks open sales orders.
- Maintains accuracy of CRM and Business Intelligence (BI) tools for US based Rental and Sales organization.
Qualifications:
- Knowledge of Transmission & Distribution, construction and/or composite matting industry.
- Working Knowledge of Microsoft and other CRM and BI sales tools.
- Undergraduate degree with 2-5 years of related experience.
- Under supervision, exercises limited latitude/independent judgment.
- Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.
- May requires overnight travel, less than 10% of the time.
Location:
Based in the Pittsburgh, PA or adjacent area and works in open office format or remotely.
Education & Experience
Requirements:
High School Diploma or educational equivalent. Entry level. Understanding of fundamental concepts of product and/or services. Excellent communication skills. Good judgment and team skills. Customer Service experience preferred.Position SummaryRequires direct supervision. Provides assistance to the sales work group in order to achieve assigned objectives. Assists in coordinating entities involved in the "inquiry to order" cycle phase completion. Communicates with others in the salesforce. Handles incoming customer calls for existing or new customers. Can be the initial point of contact for incoming customer calls.