Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Abbott Park, IL location.
What You’ll Work On
Lead the Program Admin (PA) team in the function assigned. Execute functional initiatives to bring fulfillment activities into GHRS. As part of the functional Client Management Team act as the key point contact for business leaders in PA delivery. Acts as Client Manager for projects and escalations in span of responsibility. Meets all Program Admin operational KPIs, deliver operational results with sustained excellence and contribute to achieve customer service standards aligned to the SC. Sustains effective partnerships with BHR and Practice Center teams to achieve transversal goals. This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. This role takes direct ownership on the customer experience and the team development and career progression.
Essential Job Functions/Core Job Responsibilities
- Drives optimal customer satisfaction; focus on excellence in HR program delivery and client management; responsible for program outcome and deliverables. Promotes the satisfaction of the SC customers (Abbott employees and managers) of the organization aligned to Global HR Services (GHRS) vision and Pillars.
- HR Program Delivery: Manages project portfolio; works with BHR and PCs to establish program delivery requirements, service levels and insights; through leadership of PA and SC scope of services
- Collaboration: Shares work across a global network of service centers and GHRS peers in a matrixed structure; accountable to successfully manage working agreements with multiple GHRS global managers; interacts extensively with Practice Centers on program delivery strategy and execution
- Stakeholder Management: Manages strong relationships company-wide with the different groups of clients within HR and continuously seeks for optimization of the processes, leveraging the global network and the capabilities of GHRS under a centralized focus on the client. Is an active partner on the different collaboration instances and workshops. Also, work closely with the CPC/C&B to deliver annual projects and programs successfully
- Subject Matter Expert: Provides specialized knowledge and guidance in Compensation matters; seen as a reliable and knowledgeable resource for PC topics; audits cases; provides feedback and training and provides support documentation in case of escalations by clients, as well as troubleshooting and service remediation.
- Talent Management:
- : Work closely with TA recruiting team) to guarantee timely sourcing and hiring.
Develop: Ensure Onboarding is executed timely and in alignment to GHRS standards that includes meeting the 90-day timeline milestones. Additionally, is responsible for the management of specialized sub-teams with diverse skills to obtain optimum results and ensure successful delivery of the HR programs. Applies regular coaching and feedback to enhance their skills and competencies. Also manage underperforming employees and mentor high performing talent accordingly.
- : Execute all engagement initiatives to generate a Healthy and positive environment. Also promotes diversity, encourage individuals to drive their careers, recognizing and rewarding their teams for their contributions
- HR Projects: Participates in GHRS and CPC implementation projects applying the full-service lifecycle methodology and contributes significantly to annual Scope of Services reviews
- Demonstrate business savvy and works to be 100% aligned with internal standards of compliance and ethical rigor
Position Accountability / Scope
- Report to the Sr. Manager, HR Program Administration (US)
- Is a key member of the Functional Client Management Team
- Interacts with various levels of management, as well as employees and managers regionally and globally as customers. Specific to HR, interacts mostly with BHR and Practice Centers
- This roles coordinates: At the local level: Regularly with teams from Program Administration/Service Center, payroll and HRTS. At a Regional/Functional Level: With the extended HR community, i.e. BHR, Practice Centers, HR Communications, HR Finance. At the Global Level: With the different groups within GHRS and the HR community
Required Qualifications
- Bachelors’ Degree in business or related field or relevant work experience required
- Masters or MBA degree preferred
- 7+ years in HR or related field and minimum 5 years at a manager level with experience in HR shared services, Projects & Compensation environment
- Experience working in a global company, with matrix organizations managing internal clients with different stakeholders.
- Experience in HR Data Management, HR User Experience, with relevant contact center technologies such as CRM or Service Ticket applications, and Workday System of Record or similar.
- Languages: Proficiency in English (spoken and written).
- Competencies Needed: Critical Thinking, Analytical Skills, Insightful, Process Design Skills, Project Management, Understanding of HR Technology/Applications, Problem Solving, Relationship Builder, Collaboration, Emotional Intelligence/Empathy and Cultural Awareness, Coaching, Leading with ambiguity and Resourcefulness.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
The base pay for this position is
$97,300.00 – $194,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
HR Operations
DIVISION:
CHR Corporate Human Resources
LOCATION:
United States > Abbott Park : AP52
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
