Join Amazon Project Kuiper's Global Service Compliance team as an LER Program Specialist and help create our Law Enforcement Response Team as we increase global broadband access through a constellation of low Earth orbit satellites. In this pivotal role, you'll help ensure compliance with relevant standards and regulations, and support law enforcement agencies' ability to conduct lawful surveillance. As a key player in our mission to bring fast, affordable broadband to underserved communities, you'll leverage your expertise in compliance, law enforcement, and communications networks to shape policies, drive operational excellence, and mitigate risks in a highly regulated environment. This role includes elements of program management, business analysis, and communication with internal and external stakeholders of various technical ability and experience. A key part of this role is to identify and measure key performance indicators and help to drive team performance to meet these KPIs.
This opportunity demands a seasoned professional with a deep understanding of law enforcement response, CALEA and ECPA frameworks (or similar ones in other nations), and the ability to navigate complex challenges in the rapidly evolving satellite communications industry. Though based in the United States, the role will be global in scope and may require occasional domestic and international travel, working with law enforcement in all the nations in which Kuiper provides service. If you're ready to make a global impact and help build the future of connectivity, this role offers an unparalleled chance to shape the intersection of technology, law enforcement, and global communications.
Please be aware: This role may involve exposure to sensitive and potentially disturbing content, including graphic images, videos, audio recordings, and offensive or derogatory language.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
* Use their deep knowledge of security and LER best practices to advise the Kuiper LER team.
* Be available to testify on behalf of Amazon Project Kuiper as a records custodian in the courts of North America to explain Project Kuiper records, polices, and practices.
* Expertly utilize multiple internal tools and systems to compile, analyze, and deliver accurate information while maintaining adherence to laws and strict confidentiality standards.
* Help drive continuous improvement by identifying patterns, trends, and opportunities to enhance operational efficiency in request processing. You will also contribute to policy development and process refinement, focusing on scalability and operational excellence.
* Communicate effectively and professionally with law enforcement personnel, Amazon employees, and other stakeholders, always maintaining the highest standards of discretion.
A day in the life
As a leader in the Kuiper LER-I team, you will work with law enforcement and national security agencies worldwide via phone, email and in-person. The typical day will involve responding to legal process served on Amazon Kuiper and assisting more junior LER team members with same. You may be called upon to respond to exigent law enforcement requests outside of standard business hours, as part of the team’s commitment to 24/7/365 coverage. These requests often involve urgent threats to life or safety, requiring swift, high-stakes decision-making and adherence to strict legal standards. You will help LER-I leadership maintain compliance with global obligations. You will help train LER-I Specialists to perform compliance duties. You may travel to agencies or conferences to educate requestors and resolve issues. You will help manage our controls systems to ensure the security of company and customer information.
About the team
The global team assists law enforcement and national security agencies in all of the countries in which Amazon Project Kuiper will operate. This role is part of the US based team but will support all of the global parts of our LER team.. The team operates 24/7/365 and member may subject to disturbing images or information. Our work is highly regulated and often classified so you may be required to obtain a security clearance.
