The NASC Learning Area Manager is an active member of the Sort Center’s Leadership Team, driving and supporting site performance and network initiatives. Successful candidates will have a proven operational execution track record, creative, true hands-on approach, as well as strong knowledge of warehousing/manufacturing, Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority. L5 LAMs have expanded scope and responsibilities over a L4 LAM; must have proven track record of strategically supporting operations in their building and learning initiatives in the network.
The Learning Area Manager will:
Actively manage a team of training specialists including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Act as a proactive and productive liaison/partner with the corporate NASC Learning Department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.
Employee Development:
- Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.)
- Contribute to and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager leadership training, etc.)
- Ensure that the Learning Department creates/updates accurate and useful information for training programs and other training documentation/aids
- Partners with process owners to ensure documentation standards are followed
- Facilitate training classes; communicate policies and procedures to managers and new employees as needed
- Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of SC performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals
- Fully understand workflow, daily safety, quality and production goals and reports used to drive the business
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts
- Ensure and drive best practices standardization across all departments and sites
- Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center
- Directly supervise Tier 3 Trainers and indirectly direct the work of Tier 1 Ambassadors
Execution & Analysis:
- Manage training content and ensure execution of programs around Learning and Operational Leadership Development, at all levels.
- Ensure that training is tracked and recorded
- Create, manage and update training content and track compliance to these training materials
- Administer methods for gathering and tracking training metrics
- Analyze and understand data to suggest improvements for training and operations
- Track and communicate Learning Department goals, assignments and progress locally and at a network level
- Take ongoing responsibility for ensuring that the Sort Center is operating safely and take immediate action to correct where necessary
- Owner of Powered Industrial Equipment Training Program and maintains proper documentation related to PIT certification
- Analyze and track Trainer Standard Work to ensure site is executing to the plan
- Track and manage site’s Continuous Improvement activities and manage communication through the Leadership Steering Committee
- Drive Continuous Improvement metrics at the site while ensuring Continuous Improvement activities are properly coordinated
