Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
Amazon Vendor Services (AVS) is an paid service where dedicated Customer Success Managers support vendor's growth on Amazon and work together to achieve business objectives.
Key job responsibilities
Key job responsibilities
Program Strategy & Leadership
• Drive strategic AVS vendor support initiatives (Vendor Specialist Program and Vendor Live Chat) to ensure program excellence and stakeholder satisfaction
• Develop and execute data-driven strategies in partnership with business teams to optimize vendor operations
Operational Excellence
• Improve the Vendor Experience by leading initiatives that improve resolution time and quality
• Spearhead process optimization projects to enhance operational efficiency and deliver measurable cost savings
• Establish and maintain standardized processes, training protocols, and reporting mechanisms across teams
• Manage end-to-end project lifecycle from ideation to implementation, ensuring alignment with organizational goals
Analytics & Performance Management
• Transform complex data sets into actionable insights to drive strategic decision-making
• Track and report key performance metrics to senior leadership, highlighting achievements and addressing challenges
Stakeholder Management
• Partner with on and offshore teams, including cross-category teams, to identify and implement process improvements
• Provide regular status updates and executive summaries to senior management
About the team
The AVS Central Program Team's charter is to continuously improve the AVS service offering and efficiency of the CSM teams supporting the program.
