Amazon's Customer Experience and Business Trends (CXBT) organization is looking for a System Development Engineer to drive innovation, redefine and build solutions to discover customer insights. Our team is dedicated to improving Amazon’s technical products through evaluating the end-to-end customer experience. Our team’s mission is to constantly challenge the status quo and drive innovation to improve customer experience. We are building services to capture customer insights from a wide array of inputs.
As a System Development Engineer, you will design and implement sophisticated evaluation frameworks to assess Amazon's services across various dimensions including CX, performance, scalability, and reliability. You will build automated testing systems using AWS technologies to capture detailed metrics and generate actionable insights. This role requires expertise in distributed systems, cloud architecture, and performance engineering.
The ideal candidate will be deeply analytical, possess strong technical problem-solving skills, and have a passion for understanding and designing complex systems. You should be comfortable working with ambiguity, have excellent attention to detail, and thrive in a fast-paced environment. Given the strategic nature of our work, you will need to effectively communicate technical findings to both engineering teams and senior leadership.
You will collaborate closely with product teams across Amazon, often providing critical feedback that shapes product development decisions. This position offers unique visibility into Amazon's technical ecosystem and the opportunity to directly impact the evolution of our services.
Key job responsibilities
- Design and build infrastructure and automation to execute evaluations across Amazon services
- Own end-to-end lifecycle from scoping, to execution, to delivery of findings and recommendations to Amazon leadership
- Work with stakeholders across service teams to define customer-critical metrics
- Analyze results and create recommendations that directly impact Amazon service improvements
- Collaborate with multiple teams to continuously raise the bar on CX for Amazon services
A day in the life
You will be working with a unique team that works across multiple Amazon services. You will build automation and be responsible for infrastructure required to study, explore, and improve the CX of these services. Your great detective skills will be exercised on a daily basis to dive deep into details and generate insights. You should be comfortable collaborating in a fast-paced and uncertain environment, and contributing to innovative solutions, while demonstrating leadership. You should also be comfortable collaborating regularly and making recommendations with multiple levels of the team from development engineers to service team leadership. You achieve this by regularly working with multiple PEs and PMs across different services. You are a true owner and will operate at all levels, diving deep into the details while providing strategic inputs for the product.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Software Developers, Product Managers, Scientists, Solutions Architects, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
