Are you an innovative builder ready to transform Amazon’s customer shopping experience? Then we have the right role for you!
For millions of customers worldwide, the Amazon name is synonymous with lightning-fast delivery – and the Delivery Experience (DEX) team takes it to the next level, providing those customers with innovative ways to get what they want and need now, enabling the choices they make on every order, every day. We are pioneers in retail invention, and we tackle enormous technical challenges to ensure rapid, fast delivery.
In this role, you will lead building a new initiative from the ground up. As an effective communicator, you will engage with S-TEAM leadership through both written and verbal communications. Your track record should show success in making high judgement decisions, fostering strong partnerships, advocating for customers, and influencing partner teams. You need to be comfortable with ambiguity, and thrive in a fast pace, start up environment.
Your responsibilities will include setting the CX vision, and collaborating with tech partners to develop scalable solutions. You will create experimental frameworks, analyze results, and structure scalable programs across diverse customer use cases and touchpoints.
