Are you an experienced project management professional with a passion for driving large-scale operational excellence? We're seeking a dynamic Operations Manager to lead the end-to-end execution of our automated fulfillment center projects.
In this pivotal role, you will:
• Assemble and lead cross-functional teams to deliver complex, high-visibility projects on time and within budget
• Develop and monitor detailed project schedules, identify and track key deliverables, and proactively mitigate risks
• Collaborate closely with engineering, construction, and logistics teams to ensure seamless integration and optimization of new automated systems
• Identify and resolve roadblocks, coordinate interdependencies, and "herd the cats" to keep projects moving forward
• Drive continuous process improvement to enhance efficiency, quality, and safety across our fulfillment operations
To succeed in this role, you'll need:
• 5+ years managing large-scale, complex projects in a fast-paced, technology-driven environment
• Exceptional organizational, problem-solving, and stakeholder management skills
• Ability to thrive in ambiguity, adapt quickly to changing priorities, and maintain a calm, focused demeanor under pressure
• Strong technical aptitude and familiarity with automated material handling systems and warehouse management technologies
• Excellent communication and presentation skills to effectively engage with cross-functional partners and senior leadership
If you're a driven, detail-oriented project management pro who thrives on delivering operational excellence, we want to hear from you! Apply now to join our dynamic team and make a real impact on the future of Amazon's fulfillment network.
Key job responsibilities
Your key responsibilities will include:
1. Project Leadership and Execution:
o Assemble and lead cross-functional teams to deliver complex, high-visibility projects on time and within budget
o Develop and monitor detailed project schedules, identify and track key deliverables
o Proactively mitigate risks and roadblocks to keep projects moving forward
2. Stakeholder Coordination and Integration:
o Collaborate closely with engineering, construction, and logistics teams to ensure seamless integration and optimization of new automated systems
o Coordinate interdependencies between various workstreams and functions
o Effectively communicate project status, issues, and resolutions to senior leadership
3. Process Improvement and Optimization:
o Drive continuous process improvement to enhance efficiency, quality, and safety across our fulfillment operations
o Identify opportunities to streamline workflows and leverage new technologies
o Implement best practices and lessons learned to improve future project delivery
4. Team Management and Mentorship:
o Motivate and empower cross-functional teams to achieve ambitious goals
o Provide coaching and guidance to help team members develop their skills and capabilities
o Foster a collaborative, high-performance culture focused on operational excellence
By excelling in these key areas, you will play a crucial role in transforming our fulfillment network and delivering exceptional customer experiences through the implementation of new automation technologies.
A day in the life
Morning:
• Start the day with a quick stand-up meeting with your core project team to review the plan for the day, address any blockers, and align on priorities.
• Participate in a cross-functional coordination call with the engineering, construction, and logistics leads to discuss the latest progress, interdependencies, and upcoming milestones.
• Review the latest project schedule and dashboard, identifying any risks or issues that require your attention.
• Prepare for an upcoming steering committee meeting with senior leadership to provide a status update and seek guidance on a critical decision.
Midday:
• Visit the construction site to inspect the progress of the automated material handling system installation, engage with the on-site teams, and identify any areas that need your intervention.
• Facilitate a working session with the process engineering team to finalize the standard operating procedures for the new automated workflows.
• Respond to emails and Slack messages from team members seeking your input or escalating time-sensitive matters.
• Grab a quick lunch while reviewing the latest financial reports and cost projections for the project.
Afternoon:
• Lead the steering committee meeting, presenting the project status, highlighting key risks and mitigation plans, and seeking guidance on the critical decision point.
• Conduct 1-on-1 check-ins with your direct reports to provide feedback, address any concerns, and discuss their professional development.
• Attend a virtual meeting with the global program management team to share best practices and lessons learned from your project.
• Wrap up the day by updating the project plan, documenting key decisions, and preparing for tomorrow's activities.
Throughout the day, you'll need to maintain a keen eye for detail, a calm demeanor under pressure, and the ability to juggle multiple priorities simultaneously. Your strong leadership, problem-solving, and stakeholder management skills will be essential in driving these complex, high-impact projects to successful completion.
