AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.
Amazon Web Services (AWS) is seeking an Experience Based-Accelerators (EBA) Lead to help customers realize sustained business value by accelerating their customer transformation journey. EBAs are a leading AWS customer program designed to provide 'learn-by-doing' workshops that help large enterprises experience new ways of working, communicate, ignite initiatives, and remove barriers to internal transformation.
EBAs are immersive engagements which change the way customers work – from legacy siloed teams to cross-functional empowered teams; from waterfall project-based focus to iterative product-based execution; long-lead analysis to bias for action. For each EBA engagement, cross functional customer teams and AWS SMEs are collocated for 3-5 days, focused on delivering specific outcomes and starting their transformation journey.
The EBA Lead identifies customers who could benefit from an EBA engagement, scales program delivery, deploys a unified EBA process, coordinates large scale deployments and projects, and is measured in the impact that EBAs have on customers. Coaching Strategists, Technology Leaders, and Customers, this role will have cross-AWS visibility by driving alignment for cloud acceleration in our enterprise and global multi-national customers.
The successful candidate must be comfortable individually driving cross-team efforts and defining well-considered objectives and metrics to guide decision-making and affect change. Leading by example, the candidate will coach other AWS delivery teams, Partners, and Customers to provide clear vision and technical direction for diverse engineering and business leaders at all levels, leveraging strong verbal and written skills. This Tech Lead will also coach how to partner with c-level to report progress, or push back and co-own escalations while assuming the coaching role across multiple deliverables.
Additionally, an EBA Lead is expected to coach others in strategic decision processes. They can explain how to seek out and clearly communicate relevant data to support complex business decisions, and drive the right recommendations in a highly collaborative and effective fashion. They can create plans that have objective, measurable success criteria and clearly communicate progress and outcomes. They anticipate the gaps between teams, processes, and identify common roadblocks to help the organization consistently accelerate. The Lead is obsessed with customer success and quickly develops a keen sense for customer needs and improvement opportunities.
Key job responsibilities
Scale and coach the EBAs resources (AWS, Partners, Customers) to:
* Gather knowledge, define projects, and coordinate execution across multiple global partner teams
* Identify and produce appropriate business metrics, and continually assess them to improve over time
* Lead and coach Agile delivery mechanisms in non-traditional areas of focus
* Apply expertise in strategic discussions, keeping all stakeholders productively engaged
* Concisely represent our organization to business leaders and technical staff at all levels of the company
* Prepare and present detailed, written technical information for internal and external audiences
* Demonstrate exceptional judgment, integrity, business acumen, and communication skills
* Negotiate and coordinate with cross-functional organizations
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
