The Selling Partner Trust and Store Integrity (TSI) team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, and are capable of breaking down and solving complex problems. The Sales Abuse Prevention team, within TSI, designs and implements policies, tools and technology innovations to protect customers from attempts to boost sales through unfair and illegitimate business practices.
We are looking for a experienced product leader to manage critical and high impact projects relating to abuse prevention, abuse mitigation and discovering new & emerging forms of abuse. The ideal candidate should be passionate about helping us ensure that customers have a trustworthy buying experience and that brand owners and selling partners using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and selling partners but will help maintain the health of Amazon’s catalog and product listings ecosystem.
The product leader in this role will lead strategy and execution spanning multiple verticals and abuse vectors within the sales abuse prevention team while focusing on preventing abuse, measuring abuse, detecting and investigating abuse, and finally, streamlining the enforcement and appeals mechanisms. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We also empower other Amazon teams that similar needs to benefit from our expertise and services.
Key job responsibilities
Some of the initiatives this leader will work on include preventing and mitigating abuse relating to identity MOs such as creating bad actor (buyer) accounts or compromising customer accounts with an intent to post reviews. In this context, the Product Manager will follow the M-DIEAC framework to mitigate abuse: Measure (or size) the extent of abuse, Detect abuse using expert investigators & risk managers, and a combination of rules and ML models, Investigate abuse using SOPs and Tooling, stand up Enforcement actions for bad actors, stand up a mechanism to handle Appeals, and finally, Clean-up or unwind any impact of the abuse by removing fake reviews, unwinding best seller rank, badges etc. The Product Manager will work with Engineering to implement a software architecture that allow us to quickly react to changes in the abuse trends, and launching new services to prevent abusive behavior before it reaches Amazon’s customers.
A day in the life
Additionally, the role will be responsible for different aspects of the following:
Define the multi-year vision for the space
Build and manage high quality product roadmaps based on your vision and strategy
Work backwards to determine what the initial building blocks to achieve that vision will be
Work with key business stakeholders, engineering partner teams across Reviews, Rank, Search, Pricing, Promotions, Abuse Prevention to build out requirements for the different phases
Work with our in-house data, science and engineering team to build and innovate in the space
Manage prioritization and trade-offs for speed to launch, performance, and features
Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership
Creating program metrics, track progress and manage through obstacles to achieve your objectives.
About the team
Here at Selling Partner Services, the parent org within which Selling Partner Trust & Store Integrity (TSI) and Sales Abuse Prevention (SAP) reside, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
