Are you interested in being part of a fast paced technology company with the largest e-commerce platform in the world, and build scalable systems that protect customers to earn their trust? You will be building scalable systems that continuously learn and prevent malicious actors, and preserve customer trust. You will have to solve ambiguous problems and use the right tools to support rapid business growth.
Group Overview
Customer Trust is the organization that constantly makes high judgment decisions across a wide breadth of constituents. We build and deliver services for Buyers, Sellers, Vendors and other customers. We ensure that Amazon is a safe and trustworthy place to shop and an amazing place to build a successful business selling products. We support our many partners in this journey. We face constant trade-offs and competing objectives that we need to appropriately balance. We have to do all of this at high scale which only happens through technology and science. We are also a large organization that leads on innovation in many areas, so we also play a critical role in helping Amazon more broadly beyond our own goals.
We’re the Disbursement Trust Engineering team in Financial Risk Mitigation org within broader Customer Trust organization. Our organization is focused on eliminating the profit that bad actors can realize from operating in our store, as well as minimizing the customer impact and the financial costs that we incur from bad actor activity by ensuring that we have the appropriate payment and disbursement controls, verifications, and validations in place, and we are quickly identifying and actioning suspicious money movements to mitigate customer and financial risk. We not only leverage industry leading technology, we innovate our own solutions that are ahead of the curve (and necessarily so to stay ahead of bad actors).
Key job responsibilities
As part of the leadership team, you will lead developing key systems and strategies used by Amazon worldwide and will regularly interact with executive leadership. You will work with the business teams to define roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations.
1. Drive strategic planning and project execution, recruit, hire, and develop the industry’s top engineering talent.
2. Build your team to independently innovate and deliver results, while verify completion/quality.
3. Own the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible.
4. Balance technical leadership, investment and strong business judgement to make the right decisions about technology choices.
5. Lead or contribute to multiple simultaneous product development efforts and initiatives.
6. Communicate effectively with senior stakeholders.
