Are you motivated to have a direct impact on customers around the world? Do you have a tech background and experience with LLM-based technology? Amazon's Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate content for customers around the world, and we are obsessed with providing the right quality content in each language we support. We are looking for a Principal Product Manager - Technical to create a product vision and execution strategy that, as LLM-based translation technology evolves at a rapid pace, will drive step-change improvement, scale our services, and deliver the best experience for our customers. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let’s talk.
Key job responsibilities
As a Principal Product Manager - Technical, you will partner with stakeholders across Amazon -- content owners, developers, program managers, and linguists -- to understand their biggest problems and opportunities. You will work closely with multiple software development teams, product managers, and UX designers to define our three-year product strategy, build features to execute on that strategy, and measure the features' ability to successfully meet your stakeholders' needs. You must be able to be deeply connected to the customer experience, product details, and success metrics, yet be able to zoom out to the 10,000-foot level to understand how any new feature fits into the broader Translation Services ecosystem and Amazon as a whole. Strong written and verbal communication skills are essential, as this role will need to clearly communicate the product strategy, outcomes, and deliverables to diverse stakeholders. You must thrive in ambiguity and be comfortable making high-judgment calls, including deciding when to debate, escalate risks, or pivot from the plan.
About the team
The team consists of Product Managers, UX Designer, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon's content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.
