Are you motivated to have a direct impact on customers around the world? Do you have a tech background and love finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for building the tools and features that support the localization and translation needs of all Amazon businesses. We partner with content owners to translate content for customers around the world, and we are obsessed with providing the right quality content in each language we support. We are looking for a Senior UX Designer to create the UX vision and strategy that, as translation technology evolves at a rapid pace, will continually improve and scale our services and deliver the best experience for our customers. If you are passionate about building equitable experiences for worldwide customers and are undaunted by large scope, let’s talk.
Key job responsibilities
As a Senior UX Designer, you will partner with stakeholders across Amazon -- content owners, developers, program managers, and linguists -- to understand their biggest problems and opportunities. You will work closely with multiple software development teams and product managers to define and build features, then measure the features' ability to successfully meet your stakeholders' needs. You will own the following deliverables: documentation of the UX vision; lightweight user research, prototypes/wireframes, user flows, and mockups. You must be able to be deeply connected to the customer experience, product details, and success metrics, yet be able to zoom out to the 10,000-foot level to understand how any new feature fits into the broader Translation Services ecosystem and Amazon as a whole. Strong storytelling and presentation skills are essential, as this UX Designer will need to clearly communicate the design strategy, outcomes, and deliverables to diverse stakeholders. You must thrive in ambiguity and be comfortable making high-judgment calls throughout the design process, including deciding when to escalate risks or pivot from the plan.
About the team
The team consists of Product Managers, Program Managers, and Software Developers located in Seattle, Barcelona, and Hyderabad. The central team builds end-to-end translation technology, optimizing the quality and cost of translations across all of Amazon's content. We build state of the art translation technology: traditional and LLM-based machine translation, computer-aided translation, translation memories and term bases, LLM-based QA, dynamic workflow/routing decisions, etc.) to streamline productivity and ensure consistent quality.
