About Us:
IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.
Location:
This role will be a hybrid opportunity - working both in Buhler and Wichita (and remotely) with travel to other work locations as needed.
Opportunity:
Are you a natural at building rapport and converting opportunities? Do you excel at understanding customer needs quickly and providing compelling solutions? IdeaTek is seeking a highly motivated and customer-focused Business Solutions (Inbound Focus) to join our team. In this role, you will be the first point of contact for many potential business clients, responsible for converting inbound leads generated through phone inquiries and our e-commerce platform into valuable, long-term customers. Your ability to actively listen, understand unique business requirements, and clearly articulate the value of IdeaTek's services will be crucial to our continued growth.
Key Responsibilities:
Inbound Lead Conversion & Customer Relationship Building:
- Promptly and professionally respond to inbound business inquiries received via phone and e-commerce channels.
- Build strong initial rapport with potential clients, creating a positive and trustworthy experience.
- Qualify leads by understanding the potential customer's business needs, challenges, and technical requirements.
- Effectively communicate IdeaTek's mission, values, and broadband service offerings, highlighting the benefits and value proposition tailored to each specific inquiry.
- Serve as a knowledgeable resource and subject matter expert on IdeaTek's services, providing accurate and comprehensive information.
- Guide potential customers through the sales process, addressing their questions and concerns effectively.
- Present tailored solutions and recommendations based on a thorough understanding of the client's needs.
- Proactively follow up with leads to nurture relationships and drive conversions.
Sales Process & CRM Management:
- Efficiently manage and update all lead interactions and progress within the CRM system, ensuring accurate and timely data entry.
- Utilize the CRM to track conversion rates, identify trends, and optimize inbound sales strategies.
- Adhere to established inbound sales processes and best practices to maximize conversion opportunities.
Contribution to Sales Strategy:
- Provide valuable feedback on the effectiveness of inbound lead generation channels and suggest improvements.
- Stay up-to-date on IdeaTek's service offerings, industry trends, and competitor activities.
- Contribute to the development of strategies to optimize inbound lead conversion rates and overall sales performance.
- Collaborate with other internal teams, such as operations and customer support, to ensure a seamless customer experience.
Desired Attributes:
- Exceptional verbal communication and active listening skills with a natural ability to build rapport quickly.
- Proven ability to understand customer needs and articulate solutions effectively over the phone and through digital communication.
- Strong closing skills and a results-oriented mindset with a focus on achieving conversion targets.
- Excellent problem-solving skills and the ability to think on your feet to address customer inquiries.
- High level of empathy and a genuine desire to provide outstanding customer service.
- Strong organizational and time management skills with the ability to manage multiple leads efficiently.
- Proactive and self-motivated with a strong sense of ownership and accountability.
- Ability to learn quickly and adapt to new information and technologies.
- Positive attitude and a resilient spirit when facing challenges.
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