Field Trainer, eero CS

Amazon • Minneapolis, MN, US • 4d ago

At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Sr. Field Trainer to join our team, who will own the learning experience for multiple audience segments in North America. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training.

Key job responsibilities
As a Field Trainer, you will:
- Design, develop and deliver training that supports multiple modalities, including virtual, in person, and self-directed learning
- Form relationships with key customers to create training opportunities
- Develop and execute the interactive activities involved with trade shows that we participate in
- Support our team of market trainers with education, content development, and facilitation certification
- Drive the success of our mobile training platform with regular content updates and engagement
- Act as the subject matter expert and field questions about policies, tools, and practices in real time
- Facilitate the collection and submission of feedback and technical issues from learners
- Partner with leaders across eero to identify areas for improvement and innovation in session implementation
- Work with the broader Learning and Development team to develop training to address learning opportunities
- Execute on the program roadmap by meeting project and program deliverables
- Continually improve learning content in response to learner needs, feedback, and data
- Track and report on key KPIs including completion, learner retention, proficiency, and business impact
- Model all content with accessibility as a primary tenant; reinforce inclusive presentation methods and consider all audiences in delivery
- Represent customer feedback to stakeholders and advocate for product and process improvements
- Contribute to strategy development that enables scalability of programs across segments
- Ability to travel both domestically and internationally (<75%)

A day in the life
As a Field Trainer for eero CS, you’ll work closely with leaders throughout the business to understand and prioritize training needs across segments; including but not limited to Pro Installer, Retail, and ISP. You’ll review training materials, constantly iterating to improve the learning experience. You’ll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance, tracking against key business outcomes.