Kumo (pronounced "Koo-mo", the Japanese word for cloud) is the global product and engineering organization for AWS Support, a multi-billion dollar business. We build the technology and provide the trusted expertise that powers the AWS customer support experience—helping customers adopt, optimize, and operate at scale on the AWS Cloud. Our products are used by both AWS customers and the support teams that serve them, and are critical to delivering exceptional customer outcomes. At Kumo, you’ll find a culture of innovation, ownership, and relentless customer obsession. We’re developing a brand-new backend tooling platform built entirely on AWS native services (e.g., Lambda, API Gateway, S3, CloudFormation, CDK). This platform enables AWS developers to create the tools support engineers use every day to solve customer problems. We are now at a pivotal point of modernizing how these tools are designed—leveraging Generative AI and AI agent-based architectures to redefine contribution, extensibility, and intelligent assistance within our ecosystem.
We are seeking a Software Development Manager who thrives on building high-scale, real-time distributed systems and who is excited about leading innovation in the GenAI space. In this role, you will:
Lead a team of passionate engineers to design and deliver GenAI-based applications and services.
Shape the roadmap and vision for AI-powered developer tooling in AWS Support.
Drive technical excellence, from architecture and design to operational maturity.
Partner with platform teams, product managers, and science teams to build scalable solutions.
Grow and mentor high-performing engineers, fostering a culture of innovation and inclusion.
Key job responsibilities
1. Bringing thought leadership and ThinkBig ideas in driving GenAI based Agentic initiative
2. Complete understanding of AWS service usage and cost. Must bring in frugality in AWS resource related decisioning
3. A leader who can get the work done without enforcing the authority, and enables team to take bold risks
4. A coach who can care his people's career growth, and empowers to be a SME by developing best out of them.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
