As part of the Amazon Healthcare Finance Operations Services team, you will find yourself working with exceptionally talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes.
The ideal candidate is an experienced operator and leader in Revenue Cycle Management. This global process owner role will be responsible for managing the performance of our revenue cycle programs, and support improvements to the customer financial experience .
This position will proactively identify, develop, and execute critical process improvement initiatives to drive best practice performance and favorably impact accounts receivable, collections, and net revenue.
The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
Key job responsibilities
Lead all aspects of daily revenue cycle workflows, with a focus on improving financial performance, increasing customer satisfaction, enhancing our automation capabilities, and launching new capabilities to support business growth.
Source new solutions and oversee vendor/partner relationships, with a particular focus on emerging opportunities to leverage AI across the revenue cycle.
Manage and analyzes key revenue cycle metrics including: clean claim rates, first-pass resolution rates, days in A/R, denial rates, and collection performance.
Support a global workforce across various revenue cycle functions, ensuring appropriate staffing levels and workflow distribution.
Develop, execute and maintain detailed SOPs, with an emphasis on standardization, scalability and controllership. Scope includes but is not limited to reducing days in accounts receivable, increasing cash application efficiencies, reducing bad debt write-offs, and eliminating avoidable write-offs.
Collaborates with business partners on optimization efforts and represent AR interests in upstream projects that will affect accounts receivables.
Develop strategic recommendations that support our ongoing system design and automation initiatives
Coordinate cross functionally to develop fully informed views and insights into the drivers behind data, and present findings clearly and concisely.
