At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.
As a Program Manager on the eero Order Management team, you will support key organizational planning and drive process improvement initiatives.
We are looking for someone who is passionate about managing day-to-day operations and supporting customers, both end users and B2B partners. The ideal candidate will have strong attention to detail and the ability to effectively manage multiple workstreams while meeting established SLAs. This is a cross-functional role where you will collaborate with our Order Management, Partner Success, Sales, Finance, Business Operations, and Manufacturing Operations teams to execute on order management, sample fulfillment, returns processing, buyback programs, and operational deliverables.
The ideal candidate is someone with a passion for implementing and improving operational processes, while representing the Order Management team as a subject matter expert cross-functionally. Strong project management, communication, process design and reporting skills are a must.
Key job responsibilities
- Support the Commercial Operations program strategy through planning cycles and facilitate strategy brainstorming discussions
- Manage day-to-day operations of our sample order program, managing domestic and international fulfillment to ensure SLAs are being met and organizing logistical and compliance requirements
- Manage the Order Management processes for eero’s B2B BuyBack Program and RMA processes, ensuring compliance with established procedures and SLAs
- Execute project plans, timelines, and milestones for assigned initiatives including product launches and customer/partner onboarding
- Partner with cross-functional teams such as Supply Chain, Customer Service, Finance, and Sales to implement processes and resolve day-to-day issues
- Monitor project risks, provide regular status updates, and escalate issues appropriately
- Track and report on key performance metrics for the Order Management organization
- Identify and implement process improvements within defined workstreams
About the team
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
- https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero
