AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Reporting to the Manager of Customer Success for AMER, the Customer Success Engineer's (CSE) drive awareness and adoption of Data Center Learning products and services. CSEs help clusters to become and remain self-sufficient in executing Global Data Center Operations training programs. CSEs collaborate with Training Coordinators on the Data Center Learning team as well as managers and administrators in their clusters, to ensure training is planned, assigned, and scheduled properly. CSEs facilitate the Train-the-Trainer program in their clusters to ensure each cluster has the right number and type of Certified Instructors to conduct their training locally.
As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Key job responsibilities
- Drive awareness and adoption of Data Center Learning products and services
- Drive clusters to become and remain self-sufficient in executing Global Data Center Operations training programs
- Drive a standardized global strategy for builder, site and cluster readiness
- Lead business reviews with key stakeholders to analyze performance, discuss opportunities, and address challenges
- Prepare and hold business reviews with stakeholders to review training and certification performance, future opportunities, and/or challenges.
- Drive strategic initiatives from conception to completion, with a focus on improving cross-functional collaboration and operational efficiency
- Solve business problems with focus on understanding root causes and driving forward-looking opportunities
- Provide oversight and direction to the team that aligns with business goals and objectives
- Manage projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams.
- Organize, understand, and share customer feedback with other teams to ensure Data Center Learning’s decisions always consider the voice of the customer. You understand customer sentiment about Data Center Learning products and services.
- Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own training strategies, training plans, and project status communication.
- Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch.
- Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate actionable insights from this data.
- Audit cluster training plans and completion metrics, to identify areas for support or intervention.
- Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors.
- Highly skilled in the Data Center Learning’s learning management systems (LMS), KNet & Learn.
- Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact.
A day in the life
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.
About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
