AWS is seeking a world class sales professional to manage our global customer and partner relationship with a strategic Life and Retirement Insurance customer.
The Global Account Manager is responsible for partnering with the customer to build strategic relationships, articulate a clear vision and generate business value. The GAM is responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The GAM will work with all appropriate AWS resources (Executives, Solution Architects, Business Development, Marketing, Partners, Support, Service teams and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources. Developing formal case studies and other forms of references highlighting activity and workloads running on AWS is core to the role.
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Key job responsibilities
Key job responsibilities
Leading and directing the AWS customer account team.
Identifying and building trusted advisor relationships with key influencers and decision-makers, specifically CxOs, at the customer.
Working closely with internal AWS teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams and professional services), as well as external SI and ISV partners, to support the best business solution for customers.
Defining a CXO relationship strategy within the customer, coordinating executive business reviews, and maintaining customer satisfaction levels.
Candidate should have strong leadership presence and be able to command a room in a meeting. They should be seen as an authority in communicating via email, phone, and face to face. They must be comfortable writing executive briefing documents for, and communicating with, the most senior executives at the company.
Operating with significant autonomy and discretion, a high degree of decision making is required in routine customer engagement. Business judgment is critical.
Managing the sales pipeline via Salesforce and facilitating all stages of a sale.
Participates and leads in the negotiation and closing of legal agreements and complex contracts.
Maintains an operating knowledge of AWS’s service catalog and is able to relate them to solving customers’ business problems.
Helps define product requirements by understanding and evangelizing the needs of customers.
Working with marketing and communications to develop formal references, PR and case studies highlighting impactful customer activity and workloads running on AWS.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded contributor and enable them to take on more complex tasks in the future.
Here at AWS, we embrace our differences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
