Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business Services, we stand at the intersection of tech and retail in the B2B space, developing innovative purchasing and procurement solutions for organizations of all sizes - from individual proprietors to global enterprises. We set out every day to disrupt the status quo by delivering efficient solutions that help businesses reimagine buying. This is an exciting opportunity to join a fast-paced, quickly growing business segment within Amazon.
We are looking for a Field Launch Manager (FLM) to lead the successful launch of new customer engagements across North America. As part of the Amazon Business Services (ABServ) team, you will be the on-the-ground owner of new customer onboarding, responsible for translating business requirements into operational execution and ensuring launch readiness through rigorous standards, training, and customer obsession.
The Field Launch Manager plays a critical role post-sale, partnering with customers and internal teams to bring services online seamlessly and at scale. You will act as the face of the organization on-site, ensuring Amazon’s high operational bar is met while navigating ambiguity, solving problems in real time, and driving a consistent and high-quality experience for customers and partners alike.
This is a 100% travel role, with frequent on-site presence required at customer locations. You will work closely with stakeholders in Business Development, Operations, Vendor Management, and Product to support everything from launch planning through execution, training, and post-launch stabilization.
If you are ready to build the ABServ business, break records, and create a lasting impact for customers and your team, this is the role for you.
#ReinventRetail
Key job responsibilities
- Own on-the-ground launch execution for new customer sites, from planning to post-launch stabilization.
- Act as the primary on-site partner for customers during launch, ensuring service readiness, standards adherence, and a frictionless startup experience.
- Conduct training for customer teams and service providers, ensuring alignment to program expectations and operational standards.
- Partner cross-functionally with ABServ Operations, Vendor Management, Business Development, and Product to coordinate launch activities and resolve friction points.
- Identify and escalate blockers to timeline or quality; work independently to troubleshoot and resolve issues in the field.
- Audit service quality during launch and establish feedback mechanisms for continuous improvement.
- Serve as the subject matter expert for launch best practices and process consistency across customer segments and regions.
- Document learnings, surface trends, and drive improvements to the launch playbook.
- Contribute to scaling mechanisms that reduce variation and improve the repeatability of customer onboarding.
