This position has the option to be located in Bellevue WA, Nashville TN, Arlington VA, Phoenix AZ, or Toronto ON (Canada).
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer B2B specific last mile delivery solutions, consolidated and pallet deliveries, and many other services to scale Amazon Business in line with unique customer requirements. As a leader within this organization, you will be involved in helping re-imagine what a B2B supply chain should look like and play a key role in the technology that will power our B2B supply chain.
Amazon Business Delivery Experience is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.
Key job responsibilities
- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
- Partner with other program/product managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
- Influence design and development of strategic processes
- Work with program managers and business leaders to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
