The Customer Experience and Business Trends team is seeking a passionate and skilled Software Development Engineer (SDE) to help build the next generation of intelligent, multimodal agentic systems at Amazon.
As an SDE on our team, you will play a critical role in designing and building large-scale, high-performance systems that power intelligent agent experiences across dynamic app environments. You’ll work closely with Applied Scientists, other SDEs, and product teams.
Key job responsibilities
- Design and implement scalable services and infrastructure that integrate with advanced ML models to enable agentic decision-making and real-time interactions.
- Optimize system performance for low-latency inference and high reliability, ensuring seamless customer experiences at scale.
- Collaborate with science partners to translate model requirements into robust engineering solutions, including data pipelines, APIs, and feature-serving systems.
- Drive software engineering best practices to ensure maintainability, extensibility, and operational excellence for the agentic system.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.
