Amazon Robotics designs, manufactures and implements robotic technologies within fulfillment centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system – driving improvements to the performance and support of products, systems and tools.
In this role, you will apply technical and functional subject matter expertise to resolve complex and critical issues, develop Support processes and tools and drive new product support. Successful candidates will possess strong problem solving, customer obsession, strong ownership, process design, leadership, technical learning capabilities, ability to establish priorities, work independently, and proceed with objectives without supervision. This role requires a strong passion for robotic technology and a desire to drive long-term improvements through collaboration with Engineering and Operations teams.
Key job responsibilities
Key job responsibilities
* Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve complex issues escalated from internal technical support groups.
* Apply broad understanding of technology and users to create procedures and tools to support both new and existing solutions.
* Develops command-line and SQL scripts for use by Support teams.
* Proactively detects and resolves issues through the use of monitoring systems and alerts.
* Drive Support requirements during development of new products and technology.
* Develop training documentation and provide mentoring to new Engineers.
* Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
* Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
* Build up to be an escalation resource within our team
