Are you passionate about driving innovation through breakthrough technology solutions? Join Amazon Connect at an exciting time as we transform our capabilities and customer solutions. This role presents an opportunity to shape the future of Amazon Connect through strategic initiatives that unlock new possibilities for our customers.
Currently, Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at a lower cost. As we expand our vision, we're seeking an innovative principal technical product leader to drive strategic initiatives that will shape the future of Amazon Connect.
Job Summary: The Amazon Connect team is seeking a Principal Product Manager - Tech for Strategic Initiatives to drive innovation across our technology stack and customer solutions. This role will provide technical leadership in identifying, evaluating, and executing strategic opportunities that advance Connect's capabilities and enhance customer value. The ideal candidate should have deep expertise in enterprise software platforms, distributed systems, and modern technology architectures.
Key job responsibilities
Key Responsibilities:
• Own and drive technical product strategy for key initiatives that enhance capabilities and customer solutions
• Lead the evaluation and execution of strategic technical investments that drive evolution
• Identify and develop innovative solutions that improve operational efficiency and customer experience
• Define technical vision and create detailed product requirements for strategic programs
• Develop comprehensive business cases and success metrics for new initiatives
• Provide technical leadership and mentoring across product teams
• Drive alignment across stakeholders and influence technical direction for strategic programs
• Partner with engineering teams to solve complex technical challenges
• Balance trade-offs between long-term scalability and near-term customer-facing features
