We are looking for a Store Manager who can bring Amazon’s customer obsession to life in a retail environment. You will be accountable for the end-to-end operations and overall performance for up to two stores, leading a team to deliver a best-in-class experience for customers. You will be responsible for store operations and metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun.
Store Managers are skilled operators who are also comfortable with ambiguity and are experienced in leading large teams to deliver exceptional results. Store Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
Manage daily end-to-end operations and overall performance for one or more stores.
Manage a team of retail associates, including hiring and onboarding new associates, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, managing inventory control and merchandising, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
Own the customer experience for one or more locations, maintaining a strong store culture built on Customer Obsession and Amazon’s Leadership Principles.
Deep Dive key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
Communicate an effective weekly labor schedule to ensure the right amount of labor in the right place at the right time, considering allocated labor hours, Amazon labor guidelines, and applicable labor laws.
Strike a balance between delegating to your team and executing tasks yourself, serving as a role model for the customer experience and stepping into the shoes of associates to provide a smooth experience for the customer or to teach/coach/develop associates. Follow up on delegated tasks to ensure successful completion.
Create and maintain a culture of engagement by routinely listening and responding to feedback from associates and customers.
Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products.
Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
This also includes responding to after hours escalations, i.e. temperature or security alarms, emergency situations, etc.
Understand customer traffic patterns and merchandise sales trends. Escalate customer and business needs to the regional leader and corporate support teams to maximize your stores’ sales.
Execute, model, and train effective merchandising, inventory management, and standards for cleanliness and quality of service.
Own the talent in your stores and build local ongoing pipelines for existing and future hiring needs
Local travel required between assigned store locations.
You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
Work flexible hours including nights, weekends and holidays
Able to obtain local food handling certification where required
Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more. Simply use the Amazon app to enter the store, take the products you want, and go! No lines, no checkout. (No, seriously.)
