About the Team
The NA AMZL Supply Chain organization leads the innovation of Amazon's Last Mile. We are an Operations org that hires and manages associates to deliver packages next day and sub-same day. Our key vision is to transform the online experience by enabling ultra-fast delivery at lower cost possible. We're growing in scale and volume, by orders of magnitude. Our labor planning organization is undergoing an ambitious transformation to a primitives approach to drive greater efficiency, innovation, and business value across Amazon's operations.
Role Overview
We are seeking a Technical Program Manager to lead critical programs that transform our labor planning ecosystem. In this role, you will drive the expansion of our core planning products, specifically STPA (Short-Term Planning Application) and Scenario Manager, across multiple regions. You will own the strategic implementation of Model Context Protocol (MCP) capabilities to enable agentic workflows that revolutionize how planners interact with our systems. This role combines technical program execution with strategic product thinking to accelerate our labor planning transformation journey.
Key job responsibilities
• Lead the expansion of Scenario Manager across multiple businesses, ensuring these products scale effectively to meet diverse operational needs
• Own the implementation of Model Context Protocol (MCP) capabilities across our product suite, enabling agentic workflows that transform planning experiences
• Drive large-scale technical programs that transform our labor planning capabilities from siloed systems to a shared primitives architecture that serves multiple businesses
• Identify and execute on opportunities within international businesses, working with regional stakeholders to ensure solutions meet unique market requirements
• Partner with Data Engineers, Product Managers, Science teams, and Business Intelligence Engineering teams to resolve issues and accelerate delivery
• Build relationships and manage by influence in a matrix organization, driving alignment between technical teams and business stakeholders
• Define and execute Technical Program Management best practices to raise the bar on execution across our engineering, science, and business teams
• Develop comprehensive program plans with clear deliverables, milestones, and resource requirements
• Effectively communicate program status, risks, and mitigation strategies to senior leadership
• Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs against technical constraints
• Lead technical assessments to evaluate new opportunities and technologies that could enhance our labor planning capabilities
A day in the life
You'll start your day reviewing program status and addressing any emerging issues across your portfolio of initiatives. Throughout the day, you'll drive alignment on vision and execution plans that span multiple internal and external teams. You'll prepare and present schedule, risks, and roadmap status to leadership teams. You'll collaborate with engineering and science teams to define technical architectures for new labor planning primitives, ensuring they meet the needs of multiple business units. You'll lead cross-functional meetings to address technical challenges and make critical decisions to keep programs on track.
