Job Description
The Investigator reflects the mission, vision and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Investigator is responsible for performing investigations of alleged crimes, employee misconduct, threat assessments and any other activity that has or may have a negative impact at NM hospitals and facilities. Conducts high-profile, complex and time-sensitive investigations which present [AP1] increased financial, regulatory and reputational risk to NMHC. Supports the development of periodic risk assessment, including collaboration with other internal stakeholders to identify and enhance controls to minimize fraud and risk.
Partners with the Vice President of Security Services, Regional Directors of Security Services, Risk Management, Human Resources, Office of General Counsel, and Security Services Managers on operational functions. The position is responsible for the compilation, analysis, and distribution of database reports on losses, criminal activity, and security services.
The position may be called upon to provide other loss prevention and physical security services to the NMHC community. The Investigator will independently balance the demands of multi-location investigations throughout NMHC locations.
Responsibilities:
- Conduct investigations involving, but not limited to: theft, credit card fraud, criminal damage to property, forgery, embezzlement, drug diversion, financial crimes, workplace violence, assaults, batteries and general crimes.
- Respond to and follow up on security related reactive incidents with investigations that seek to identify offenders and witnesses where possible.
- Develop and implements an investigative plan and conducts interviews of victims, witnesses, and subjects utilizing best practices of interviewing techniques.
- Complete reports of investigation to document the evidence, analysis and findings, and outcomes which must be clear, concise, thorough, and detailed; they include recommendations for internal-control improvements where applicable.
- Plan, coordinate, and execute investigatory procedures, including, but not limited to: the review and analysis of specific allegations; collect and analyze documentary and electronic evidence, including video management systems and access control systems information to support investigatory findings.
- Ensure all investigations and other inquiries are completely objective and brought to logical conclusion.
- Partner with Hospital Administration, Human Resources, Office of General Counsel, Patient Relations Department, and Risk and Compliance Departments on in-depth investigations which include possessing an understanding of how to access and review company Information Technology systems, policies, guidelines, and procedures.
- Assess and analyze security data to determine risks, trends, and crime patterns.
- Advise and recommend to senior Security Services leadership how to implement preventative measures by recommending improved tactics, equipment and procedures.
- Support the development of strategies and tactical plans related to internal and external theft and organized hospital crimes
- Build and sustain business relationships to coordinate investigative efforts with local, county, state, and federal law enforcement agencies when appropriate.
- Act as the primary liaison between Security Services and the criminal court system involving criminal court matters.
- Support determination of the need and timing to conduct security awareness training for Security Services staff, students, and employees to promote security awareness, crime and loss prevention, along with promoting personal safety in the workplace.
- Other responsibilities as designated in support of organizational priorities
Qualifications
Required:
- High-school diploma or GED
- 5+ years of previous job-related experience in investigations and/or law enforcement, corporate healthcare investigations
- Experience with interfacing with law enforcement agencies; local, county, state, and federal law enforcement agencies
- Analyze and interpret data, able to communicate professionally, and finish tasks in a timely matter
- Maintain confidentiality in accordance with HIPAA, manage stressful situations, and lead investigative work teams
- Compile complex reports and develop presentations to NMHC Leadership
- Work as an effective team member within team and cross functionally
- Valid driver’s license
Preferred:
- Bachelor’s Degree
- Prior sworn law enforcement investigative experience
- IAHSS basic, advanced, Supervisor and/or CHPA certifications
- Valid FOID card
- Basic Life Support (BLS) Certification
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
