Job Description
**This is a Full Time, salaried position at 40 hours per week located at Lake Forest Hospital. Schedule is Monday through Friday, hours vary between 7:30am-5:00pm.**
The Nurse Navigatorreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Nurse Navigator is a skilled professional nurse with competence in a specialized area of nursing. This position works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and families. The Nurse Navigator demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. This role provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise.
The Nurse Navigator promotes customer service and communication between the healthcare team and patient and/or family.
Responsibilities:
- Effectively collaborates with the patient, significant other, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.
- Complies with all existing policies and protocols related to patient care.
- Serves as a resource to facilitate communication.
- Addresses any issues the patient and/or family may be experiencing.
- Communicate and collaborate with other departments around care coordination.
- Provides teaching to patient and/or family.
- In-basket management and Patient triage.
- Serve as a contact for support staff.
- Work with co-surgeons' offices to collaborate cases and appts for smooth transition between specialties.
- Perform hands on patient procedures autonomously, as well as with providers
- Promotes excellent customer service in high stress times
- Other duties and responsibilities as assigned
Qualifications
Required:
- State of Illinois licensed Registered Nurse.
- American Heart Association Basic Life Support CPR certification.
- Baccalaureate degree from an accredited Nursing program.
- Two years of nursing experience.
- Current related experience within the past five years.
- Ability to communicate effectively in English, both verbally and in writing.
- Excellent customer service skills.
- Analytical ability.
- Communication skill is required in order to teach and lead.
- Work requires lifting or carrying objects 35 - 40 lbs, and lifting and positioning patients, some of whom may exceed 300 lbs.
- Interact effectively and collaborate with others in difficult situations.
- The ability to visually check documents for errors, use a keyboard to enter or retrieve data, and closely examine specimens, images or reports is required.
- Work conditions include performing procedures where carelessness could result in injury or illness and/or contact with potentially infectious materials, radioactive elements and/or strong, hazardous chemical agents.
Preferred:
- Prior case management or patient navigation experience in an acute or outpatient setting.
- Specialty certification.
- One year of clinical experience.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
